Safety Tips
Stay safe when hiring specialists or meeting clients for the first time
For Clients
Verify Identity
Always check a specialist's profile thoroughly. Look for verified badges, reviews from other clients, and clear photos of their work. Ask for their business license or ABN if required for your job type.
Communicate Clearly
Discuss the full scope of work, timeline, and payment terms before any work begins. Get everything in writing via text or email so there is a record of your agreement.
Be Smart About Payments
Never pay the full amount upfront. A reasonable deposit is normal, but pay the balance only after the work is completed to your satisfaction. Use bank transfer or card where possible instead of cash.
Meet Safely
For the first meeting, consider a public place or having someone else present at your property. Share the specialist's details with a family member or friend before they arrive.
For Specialists
Document Everything
Keep records of all communications, quotes, and agreements. Before and after photos protect both you and the client. Written quotes help avoid disputes later.
Secure Your Payment
Always agree on payment terms before starting. Take a reasonable deposit for materials, and collect final payment upon completion. Do not hand over materials until payment is secured.
Trust Your Instincts
If a job or client feels off, walk away. If you feel unsafe at a location, leave immediately. It is okay to decline work. Your safety is more important than any job.
Protect Your Privacy
Do not share personal details like your home address or family information with clients. Use your business phone and email. Keep work and personal life separate.
See Something Suspicious?
If you encounter a fraudulent profile, scam attempt, or feel unsafe, report it immediately. We take all reports seriously.